Privacy Policy
Last Updated: May 19, 2025
1. Introduction
Welcome to RULIN ("we," "our," or "us"). We are committed to protecting your privacy and the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to all users of our Services, including designers, customers, and visitors. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
2. Information Collection
We collect several types of information from and about users of our Services, including:
2.1 Information You Provide to Us
- Personal Identification Information: Name, email address, postal address, phone number, and other similar contact information.
- Account Information: Username, password, account preferences, and profile information.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
- Transaction Information: Records of products or services you have purchased, shipping details, and order history.
- Communication Information: Content of messages, emails, or other communications you send to us, including customer service inquiries and feedback.
- Designer Information: For designers using our platform, portfolio samples, design specifications, and professional credentials.
2.2 Information We Collect Automatically
- Usage Information: Information about how you use our Services, including browsing patterns, search queries, page views, and feature usage.
- Device Information: Information about the devices you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Location Information: General location information derived from your IP address or more precise location if you grant permission.
- Log Data: Server logs, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookies Policy section for more details).
2.3 Information from Third Parties
- Social Media Information: If you connect your social media accounts to our Services, we may collect information from those accounts, such as your profile information and friends list.
- Business Partners: Information from our business partners, such as payment processors, shipping companies, and marketing partners.
- Public Sources: Information from publicly available sources, such as public social media profiles or professional directories.
3. Data Usage
We use the information we collect for various purposes, including:
3.1 Providing and Improving Our Services
- To provide, operate, maintain, and improve our Services.
- To process and fulfill orders, including shipping and delivery of products.
- To manage your account, including authentication and identity verification.
- To provide customer support and respond to your inquiries.
- To personalize your experience and deliver content and product offerings relevant to your interests.
- To develop new products, services, features, and functionality.
- To analyze and understand how users interact with our Services.
3.2 Communications
- To communicate with you about your account, orders, or inquiries.
- To send you technical notices, updates, security alerts, and administrative messages.
- To provide news, special offers, and general information about other goods, services, and events that we offer.
- To conduct surveys and collect feedback about our Services.
3.3 Marketing and Advertising
- To deliver targeted advertisements and marketing communications based on your preferences and interests.
- To measure the effectiveness of our advertising campaigns.
- To identify and market to potential new customers.
3.4 Legal and Safety Purposes
- To comply with legal obligations and regulatory requirements.
- To enforce our Terms of Service and other agreements.
- To protect the rights, privacy, safety, or property of RULIN, our users, or others.
- To detect, prevent, or address fraud, security, or technical issues.
4. Data Storage
4.1 Storage Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you.
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
4.2 Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4.3 Data Hosting
Your information may be stored and processed in any country where we have operations or where we engage service providers. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
5. User Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
5.1 Access and Information
You have the right to request access to the personal information we hold about you and to receive information about how we use and process your personal information.
5.2 Correction and Updating
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you. You can update many types of personal information directly through your account settings.
5.3 Deletion and Erasure
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
5.4 Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to request that we transfer this information to another service provider where technically feasible.
5.5 Objection and Restriction
You have the right to object to our processing of your personal information in certain circumstances and to request that we restrict the processing of your personal information in certain circumstances.
5.6 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
5.7 How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
7. Third-Party Sharing
We may share your personal information with third parties in the following circumstances:
7.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are prohibited from using or disclosing your information for any other purpose.
7.2 Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you. For example, we may share information with designers on our platform to facilitate the fulfillment of orders.
7.3 Corporate Transactions
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
7.4 Legal Requirements
We may disclose your information where we believe it is necessary to comply with a legal obligation, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or in response to a request from a public or government authority. We may also disclose your information where we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
7.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
8. Security Measures
We take the security of your personal information seriously and employ a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
8.1 Technical Safeguards
- Encryption of sensitive information using secure socket layer technology (SSL).
- Regular security assessments and penetration testing of our systems.
- Implementation of firewalls, intrusion detection systems, and other security technologies.
- Regular monitoring of our systems for possible vulnerabilities and attacks.
8.2 Organizational Safeguards
- Access controls that limit access to personal information to authorized personnel only.
- Employee training on privacy and security practices.
- Confidentiality agreements with employees and third-party contractors.
- Regular review and updates to our security policies and procedures.
8.3 Your Role in Security
While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications. We recommend using strong passwords, enabling two-factor authentication where available, and signing out of your account after each session.
9. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided at the end of this Privacy Policy.
10. International Transfers
RULIN is based in Malaysia, but we operate globally. Your personal information may be transferred to, stored, and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We take steps to ensure that your personal information receives an adequate level of protection in the countries in which we process it, including through:
- Relying on adequacy decisions issued by the European Commission or equivalent authorities.
- Implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission or other relevant authorities.
- Obtaining your explicit consent to the proposed transfer after informing you of the possible risks.
By using our Services, you consent to the transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we do, we will update the "Last Updated" date at the top of this Privacy Policy. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by email to the email address specified in your account prior to the change becoming effective.
We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the choices available to you. Your continued use of our Services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
RULIN SDN. BHD. (1611784-P)
Address: 12-1, JALAN TELAWI, BANGSAR, 59100 KUALA LUMPUR, MALAYSIA
Email: privacy@rulin.com
Phone: +6016 206 7841
For privacy-related inquiries, please include "Privacy Policy Inquiry" in the subject line of your email to help us route your message to the appropriate team member.
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.